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Department of Management & Entrepreneurship
Research & Teaching Areas
- Process Improvement
- Pedagogue and Learning
- Service Management
Academic Positions
- Kennesaw State University
- Plymouth State College.
- University of Northern Iowa
- Iowa State University
Professional Experience, Leadership & Service
- Decision Sciences Institute
- Southeast Decision Sciences
- B> Quest Journal, Editorial Board
- Coles College CFC
- Management & Entrepreneurship Department DFC, Chair
Representative Publications
“Business Process Improvement: Empirical Assessment and Extensions,” with Saad, G., Business Process Management Journal, 14 (6), 2008
“Testing The Accuracy of Employee-Reported Data: An Inexpensive Alternative Approach to Traditional Methods,” with Hales, D.N., Sridharan, V., Chakravotry, S. and Siha, S.M. European Journal of Operational Research , 189 ( 3), 583-593, 2008
“Prioritizing Quality Improvement Efforts at the Tactical Level: An Action-Research Study,” with Hales, D. N, International Journal of Production and Operations Management, 26(8), 866-881, 2006. |
